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Clock Deliveries : |
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Clock purchases include free residential delivery.
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FREE DELIVERY NATIONWIDE (CONTIGUOUS) ON ALL FURNITURE ORDERS.
Office Furniture Deliveries:
Free delivery is curbside, or to your loading dock.
Customers are responsible for unloading furniture from delivery truck to premises.
All furniture is shipped within 1-5 working days, unless noted otherwise on individual product pages.
Manufacturer delays may extend lead times in rare cases.
After receiving your order, we will send you an acknowledgment, approximate shipping date
and a price quote for any special delivery options you may have indicated.
We will also let you know if an item is backordered.
International Shipping Now Available!
INTERNATIONAL ORDERS
Blue Hen has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Blue Hen. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com
PHONE:USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
Office Furniture Assembly/Special Delivery:
Free delivery is curbside, or to your loading dock.
Customers are responsible for unloading furniture from delivery truck to premises.
Unquoted delivery/installation costs incurred are the responsibility of the customer and will be billed accordingly.
If you need your furniture purchase :
- Unboxed
- Delivered inside (please indicate if your furniture will be moved upstairs if no elevator is present)
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Installed
- You may also request delivery notice for a small addidtional fee
Please indicate in the space provided during the checkout process.
You may also call customer service at 1-888-BLUE-HEN(258-3436) or chat with us live.
All of these services are provided for a nominal fee and will be quoted to you and approved by you before you are charged for any purchase.
If any of these services are requested or needed at the time of delivery we will happily accommodate you.
However, we ask that you contact us ahead of time in order to save you money and expedite the process.
Unquoted delivery/installation costs incurred are the responsibility of the customer and will be billed accordingly.
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Clock Returns: |
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Call us within 15 days of your order and we will be happy to either exchange the item,
arrange for repair(if damaged) or issue a refund less a 15% restocking fee.
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| If your clock arrives damaged refuse shipment and call us for a replacement. |
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All furniture returns must be pre-approved, and have a Return Authorization # assigned.
You may request your Return Authorization # by contacting us at 1-888-BLUE-HEN.
You must contact us within 30 days of delivery through fax, e-mail, live chat or by phone.
Returns must be shipped in their original carton with their original packing material.
The Return Authorization # must be clearly labeled on the outside of the box.
It is recommended that you keep the shipping boxes until you are certain of your satisfaction.
All return charges are the customer's responsibility(Round trip freight and a customary manufacturer restocking charge).
Balance will be refunded via original payment method.
Please do not send us the product freight collect.
Credit will be issued upon return and inspection of item(s).
Non-Returnable Items
Fireproof-files may be canceled within 24 hours of date of purchase.
Non-Stock items are non-returnable.
Damaged Merchandise:
If major or minor damage is noted please call us for a Return Authorization # and mark it clearly on the box before shipping it.
Blue Hen will pay the freight for all damaged items or if we ship the wrong product to you.
Most furniture companies offer replacement parts for several years at no cost to you.
If you have questions about your warranty or any other concerns about your purchase please call us at 1-888-BLUE-HEN(258-3436).
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| Blue Hen is not responsible for typographical errors. Prices subject to change without notice. |
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