Clock Deliveries :

Clock purchases include free residential delivery.

FREE DELIVERY NATIONWIDE (CONTIGUOUS 48 STATES) ON ALL FURNITURE ORDERS.

Office Furniture Deliveries:

Free delivery is curbside, or to your loading dock.
Customers are responsible for unloading furniture from delivery truck to premises.

All furniture is shipped within 1-5 working days, unless noted otherwise on individual product pages.
Manufacturer delays may extend lead times in rare cases.

After receiving your order, we will send you an acknowledgment, approximate shipping date
and a price quote for any special delivery options you may have indicated.
We will also let you know if an item is backordered.

Please indicate in the space provided during the checkout process.

You may also call customer service at 1-888-BLUE-HEN(258-3436) or chat with us live.
All of these services are provided for a nominal fee and will be quoted to you and approved by you before you are charged for any purchase.

If any of these services are requested or needed at the time of delivery we will happily accommodate you.
However, we ask that you contact us ahead of time in order to save you money and expedite the process.
Unquoted delivery/installation costs incurred are the responsibility of the customer and will be billed accordingly.

Clock Returns:

Call us within 15 days of your order and we will be happy to either exchange the item, arrange for repair(if damaged) or issue a refund less a 15% restocking fee. If your clock arrives damaged refuse shipment and call us for a replacement.

All furniture returns must be pre-approved, and have a Return Authorization # assigned.
You may request your Return Authorization # by contacting us at 1-888-BLUE-HEN.

You must contact us within 30 days of delivery through fax, e-mail, live chat or by phone.

Returns must be shipped in their original carton with their original packing material.
The Return Authorization # must be clearly labeled on the outside of the box.

It is recommended that you keep the shipping boxes until you are certain of your satisfaction.
All return charges are the customer's responsibility(Round trip freight and a customary manufacturer restocking charge).
Please do not send us the product freight collect.

Credit will be issued upon return and inspection of item(s).

Non-Returnable Items

Fireproof-files may be canceled within 48 hours of date of purchase.

Special order(non-stock) items are non-returnable.

Damaged Merchandise:

If major or minor damage is noted please call us for a Return Authorization # and mark it clearly on the box before shipping it.
Blue Hen will pay the freight for all damaged items or if we ship the wrong product to you.

Most furniture companies offer replacement parts for several years at no cost to you.
If you have questions about your warranty or any other concerns about your purchase please call us at 1-888-BLUE-HEN(258-3436).

Warranty Exceptions

• Global - In most cases Global will ship replacement parts to be installed by the customer.  In certain cases the customer will be responsible for freight charges back to Global's factory if replacement parts are too difficult to be installed by the customer.  If the item is under warranty Global will ship fixed product back at their (Global's) cost.