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Deliveries : |
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purchases include free residential delivery. |
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FREE DELIVERY NATIONWIDE (CONTIGUOUS) ON ALL FURNITURE ORDERS.
Office Furniture Deliveries:
Free delivery is curbside, or to your loading dock.
Customers are responsible for unloading furniture from delivery truck
to premises.
All furniture is shipped within 1-5 working days, unless
noted otherwise on individual product pages.
Manufacturer delays may extend lead times in rare cases.
Your credit card will be charged half the total amount now and the remaining half once your order ships
After receiving your order, we will send you an acknowledgment, approximate
shipping date
and a price quote for any special delivery options you may have indicated.
We will also let you know if an item is backordered.
Office Furniture Assembly/Special Delivery:
Free delivery is curbside, or to your loading dock.
Customers are responsible for unloading furniture from delivery truck to
premises.
Unquoted delivery/installation costs incurred are the responsibility of
the customer and will be billed accordingly.
If you need your furniture purchase :
- Unboxed
- Delivered inside (please indicate if your furniture will be moved
upstairs if no elevator is present)
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Installed
- You may also request delivery notice for a small addidtional fee
Please indicate in the space provided during the checkout
process.
You may also call customer service at 1-888-BLUE-HEN(258-3436)
or chat with us live.
All of these services are provided for a nominal fee and will be quoted
to you and approved by you before you are charged for any purchase.
If any of these services are requested or needed at the
time of delivery we will happily accommodate you.
However, we ask that you contact us ahead of time in order to save you
money and expedite the process.
Unquoted delivery/installation costs incurred are the responsibility of
the customer and will be billed accordingly.
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Returns: |
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Call
us within 15 days of your order and we will be happy
to either exchange the item,
arrange for repair(if damaged) or issue a refund less
a 15% restocking fee. |
| If your
clock arrives damaged refuse shipment and call us for
a replacement. |
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All furniture returns must be pre-approved, and have a Return Authorization
# assigned.
You may request your Return Authorization # by contacting us at 1-888-BLUE-HEN.
You must contact us within 30 days of delivery through fax, e-mail, live
chat or by phone.
Returns must be shipped in their original carton with their original
packing material.
The Return Authorization # must be clearly labeled on the outside of the
box.
It is recommended that you keep the shipping boxes until you
are certain of your satisfaction.
All return charges are the customer's responsibility(Round trip freight
and a customary manufacturer restocking charge).
Balance will be refunded via original payment method.
Please do not send us the product freight collect.
Credit will be issued upon return and inspection of item(s).
Non-Returnable Items
Fireproof-files may be canceled within 24 hours of date of purchase.
Non-Stock items are non-returnable.
Damaged Merchandise:
If major or minor damage is noted please call us for a Return Authorization
# and mark it clearly on the box before shipping it.
Blue Hen will pay the freight for all damaged items or if we ship
the wrong product to you.
Most furniture companies offer replacement parts for several years at no
cost to you.
If you have questions about your warranty or any other concerns about your
purchase please call us at 1-888-BLUE-HEN(258-3436).
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