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Frequently Asked Questions <img src="images/buttons/frequently_asked_questions.gif" alt="Frequently Asked Questions" width="358" height="22">

Deliveries & Returns
Delivery Information, Return Policy, Chair Disassembly, Special Delivery/Furniture Assembly, Product Availability, Damaged Merchandise, Order Cancellations/Changes

Managing Your Account
Set Up An Account, Changing Account Information, Order Tracking

Placing Your Order
Order Confirmation, Credit Card Security, Saving Orders, Order-By-Phone, Furniture Assembly

Pricing & Billing
Credit Cards, Taxes

Finding Products
Search Center

Policies & Legal Information
Privacy Policy, Credit Card Security

Blue Hen Office Furniture
HEADQUARTERS
116 S. Park Avenue
Sanford, FL 32771
Phone #: 407.322.2262
Toll Free #: 1-888-BLUE-HEN(258-3436)
Fax #: 407.322.2340
E-mail:
Hours of Operation:
M-F 9-5 E.S.T.

Other Services:

Blue Hen Office Furniture was established in 1988.
Blue Hen is committed to our customers.

We can :

  • Design your office using our state of the art CAD software applications
  • Install or arrange for installation of any furniture or product we sell at very reasonable prices
  • Help you and your employees quickly locate and answer any questions about products
  • Arrange affordable leasing options to help your company maintain its valuable cash assets.

Deliveries and Returns


Shipping Policies:

FREE DELIVERY TO THE CONTIGUOUS UNITED STATES ON ALL FURNITURE ORDERS.*

Office Furniture Deliveries:

Free delivery is curbside, or to your loading dock.
Customers are responsible for unloading furniture from delivery truck to premises.

All furniture is shipped within 1-5 working days, unless noted otherwise on individual product pages.
Manufacturer delays may extend lead times in rare cases.

After receiving your order, we will send you an acknowledgment, approximate shipping date and a price quote for any special delivery options you may have indicated.
We will also let you know if an item is backordered.
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International Shipping now Available! We have partnered with International Checkout to service our customers Worldwide! Click here for more details and to sign up for an account.

*Office Furniture Assembly/Special Delivery:

If you need your furniture purchase :

  • Unboxed
  • Delivered inside (please indicate if your furniture will be moved upstairs if no elevator is present)
  • Installed
  • You may also request delivery notice for a small additional fee

Please indicate in the space provided during the checkout process.

You may also call customer service at 1-888-BLUE-HEN(258-3436) or chat with us live

All of these services are provided for a nominal fee and will be quoted to you and approved by you before you are charged for any purchase.

If any of these services are requested or needed at the time of delivery we will happily accommodate you. However, we ask that you contact us ahead of time in order to save you money and expedite the process.
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Office Furniture Returns:

All furniture returns must be pre-approved, and have a Return Authorization # assigned.
You may request your Return Authorization # by contacting us at 1-888-BLUE-HEN(258-3436).

You must contact us within 30 days of delivery through fax, e-mail, live chat or by phone.

Returns must be shipped in their original carton with their original packing material.
The Return Authorization # must be clearly labeled on the outside of the box.

It is recommended that you keep the shipping boxes until you are certain of your satisfaction.
All return charges are the customer's responsibility(Round trip freight and a customary manufacturer restocking charge).
Please do not send us the product freight collect.

Credit will be issued upon return and inspection of item(s).

How To Disassemble A Chair

Non-Returnable Items

Fireproof-files may be canceled within 24 hours of date of purchase.

Non-Stock items are non-returnable.

Damaged Merchandise:

If major or minor damage is noted please call us for a Return Authorization # and mark it clearly on the box before shipping it.
Blue Hen will pay the freight for all damaged items or if we ship the wrong product to you.


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Damaged Merchandise:

If major or minor damage is noted please call us for a Return Authorization # and mark it clearly on the box before shipping it. Blue Hen will pay the freight for all damaged items or if we ship the wrong product to you.
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Order Cancellations/Changes:

Blue Hen strives to accommodate our customers. We will contact the manufacturer, check the status of the order to identify whether or not cancellation is possible. If the manufacturer indicates that the product is too far along in production or has already been shipped, cancellation or changes are not possible. In such cases Blue Hen cannot be held accountable. Special order/ Custom order items cannot be cancelled once entered into production by the manufacturer. Once an order is shipped it is the customer(s) responsibility to accept shipment. Any expense attributed to early cancellation or change will be billed to the customer. Please contact us as soon as possible if you would like to change or cancel your order.
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Furniture Warranties:

Most furniture companies offer replacement parts for several years at no cost to you. If you have questions about your warranty or any other concerns about your purchase please call us at 1-888-258-3436(3436).
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Furniture Availability:

All furniture in our online catalog is either stock(shipped within 3-5 working days), or quick-ship
(shipped within 5-10 working days.)

After receiving your order, we will send you an acknowledgment and approximate shipping date.
We will also let you know if an item is backordered.

Custom furniture is also available and can be adapted into almost any application, call or e-mail us for information and literature. Custom furniture will have a longer lead time.

Blue Hen also offers pre-owned furniture and panel systems to our local delivery area. Delivery costs may apply.
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Managing Your Account

Set Up Account:

Enter your personal information on the registration form.
Fill out all fields completely. An (*) denotes a required field. Once you have completed the registration form, click the Continue button to complete the registration process and begin shopping.

Click here to set up your account.
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Changing Account Information:

After logging into your account, the "Customer Center" box will appear at the top of the page. Under the "Customer Center" box, click on "Update User Info". Here you will be able to update your user information, billing address and shipping address(es). You may also add new shipping and billing addresses to your account which can be selected during the checkout process.

Click here to go to the login page.
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Order Tracking:

After logging into your account, click "My Account" then click "Order History". Here you will be able to check the status of all your past orders as well as your pending orders.

Click here to go to the login page.
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Placing Your Order


Order Confirmation:

After you place your order we will send you a confirmation e-mail. Blue Hen is committed to maintaining communications with our customers. We will continue to update you on your order status, account credits, returns, etc. If you wish to contact us please e-mail us, call us at 1-888-BLUE-HEN(258-3436) or chat with us live.
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Site Security:

Blue Hen Office Furniture and Supplies uses a Thawte server certificate with an encryption level of 128 bits, the industry standard. Your personal information is encrypted using the latest corporate security standards in the industry before it is transferred to a secure payment gateway.
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Saving Orders:

Orders are saved automatically on BlueHen.com once you are logged in*. Items remain in your shopping cart and are removed from the cart once they are purchased. To access the open order simply login.

*Orders left open by users who have not set up an account and not logged in are not saved.
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Order By Phone:

If you wish to order by phone simply call 1-888-BLUE-HEN(258-3436). A Blue Hen operator will be happy to assist you.
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Pricing and Billing



Credit Cards:

Blue Hen accepts American Express, Discover, Mastercard, Visa and Debit/Check Cards
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Taxes:

ALL ORDERS PLACED ON BLUEHEN.COM ARE TAX FREE*

The government has allowed all commerce conducted on the Internet to enjoy tax-exempt status except for states in which companies have a physical presence
This allows you to save even more on all your orders placed on BlueHen.com.

* Excluding Florida
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Finding Products


Search Center:

The Search Center is a quick way to find specific items that exist in any of the catalogs or lists. Users can enter an item name in the search field or click on the Advanced Search option. Advanced Search allows the user to be able to search by an item SKU or by a manufacturer.
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POLICIES AND LEGAL INFO


Privacy Policy:

Blue Hen is committed to protecting your personal information and privacy. Blue Hen will not sell our customer lists to any company for any reason whatsoever, NO EXCEPTIONS. You can be assured we will protect your privacy.

Blue Hen allows you to decide whether you would like your login information stored in a cookie on your computer. All shopping lists, customer information, order history and pending orders are stored on our server. Our Secure Socket Layer(SSL) used during the sign in screen eliminates the chance of someone gaining access to your personal information.
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Site Security:

We Care for Your Security

We promise to protect your personal and credit card information with the highest level of data privacy and security.

We understand that you’re concerned about the security and privacy of online transactions. Nowadays, there’s so much coverage of online fraud and identity theft that we realize we have to earn your trust on a daily basis.

We hope this page will provide reassurance that your valuable data, such as credit card details, are protected from prying eyes.

How do you secure my payments?

We employ state-of-the-art data encryption to ensure safe and secure transactions on our site.

Our payment area is secured using industry standard Secure Sockets Layer technology (SSL). You’ll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser. The other indication is in the address bar. When you enter the secure area of the site, the background of the address bar will turn dark yellow. You’ll also notice that http:// is replaced by https:// (the ‘s’ standing for ‘Secure’).

   
Your internet browser provides visual indications that you are inside a secure site and that all data transferred is securely encrypted.

Rest assured that your personal and private information remains secure and private when trading with us.

What is SSL?

Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. This system is used by literally millions of websites worldwide to secure internet transactions between the server and the customer.

In order to be able to generate an SSL link (signified by the gold padlock in the information tool bar), a web server requires an SSL Certificate.

How do I know you are a legitimate organization?

Our SSL certificates are provided by leading certificate authority, Comodo. Comodo are Web Trust compliant, meaning that their business practices and processes have been rigorously audited to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (KPMG).

Comodo only provide High Assurance Certificates. Apart from the highest level of data encryption, High Assurance certificates validate that a company is a legally accountable organization with articles of incorporation.

To qualify to receive our SSL Certificate from Comodo we had to validate ourselves in order to satisfy them that we are a legitimate business. We had to prove not only that we own this web domain, but also that we are a legally accountable company. We believe that only by seeking this level of validation can you have peace of mind when buying online.

Our High Assurance SSL Certificates confirm two essential factors:

  1. That you have a secure SSL (encrypted) link with this website
  2. That this website is a valid and legitimate organization or an accountable legal entity


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Blue Hen is not responsible for typographical errors. Prices subject to change without notice.

 

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Toll-Free 1-888-BLUE-HEN(258-3436)
Fax: 407.322.2340


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